Stephanie's Bio
NMLS #920930
Loan Officer
My background in the industry goes back to my very first job as a receptionist for a major real estate company at age 16. Working alongside real estate agents and customers alike, I got my first taste of the American Dream of Home-Ownership and knew I wanted more. Not long after, I took a second job as a receptionist for a mortgage company and began to see this dream from another angle that prompted me to purchase my first home. After that, I knew that I wanted to help others feel the sense of accomplishment and pride that came with owning a home — moreover, I knew that I had a unique perspective that I could use to the benefit of my customers’ experience.
Customer experience and education is my #1 priority; honing in on individual goals, both short and long term, to ensure that all appropriate options are explored, so I can help find a competitive financial solution that meets those needs. Taking that solution and seeing it through to closing with constant communication and setting appropriate expectations is how those priorities are accomplished.
My goal is to form trusted relationships that will last far beyond the end of any one particular transaction; I work to impact the lives of families in and around my community to become a future resource not just for them, but for their friends and families as well. I love what I do, and you can feel that when you work with me!
Testimonials
on Reach150, Aug 25, 2021
Laurie
Stephanie is amazing! Very knowledgeable, customer service skills are unmatched. Stays in communication throughout the process. 10/10 would ... Read More
on Reach150, Aug 15, 2021
Lindsey
Stephanie is literally the best person to work with. She made me feel so comfortable through the entire process. She also made sure that I u... Read More
on Reach150, Jul 27, 2021
Jennifer
My husband and I recently refinanced our home that we had purchased with Stephanie Hertel. Again, she knocked it out of the park. She helped... Read More
on Zillow, Jul 27, 2021
Jennifer
My husband and I recently refinanced our home that we had purchased with Stephanie Hertel. Again, she knocked it out of the park. She helped... Read More
on Zillow, Jun 26, 2021
thestockinglady1
Stephanie was extremely thorough and dedicated to our process. She was very informative and her follow up during our refinance process was a... Read More
on Reach150, May 25, 2021
Jessica
Stephanie was amazing to work with as a first time home buyer. She looked into all the options for me and crunched numbers continuously to m... Read More
on Zillow, May 25, 2021
user53824058
Stephanie was amazing to work with as a first time home buyer. She looked into all the options for me and crunched numbers continuously to m... Read More
on Our Website, May 19, 2021
Olie & Randie
The EASIEST experience EVER! Stephanie guided us through this tedious process with absolute ease, explaining every step as we went along. ... Read More
on Our Website, May 09, 2021
Scarlet D
Stephanie is fantastic to work with. She is super competent, always on top of everything and she keeps you informed every step of the way. S... Read More
on Our Website, May 01, 2021
Stephen
Stephanie is an expert in her craft, has an enviable amount of patience and is extremely kind and easy to work with. She proactively communi... Read More
on Zillow, Apr 16, 2021
Callie and
Ever since our pre-approval, Miss Stephanie Hertel was attentive, responsive, knowledgeable, and extremely kind. She treated my fiancé and ... Read More
on Reach150, Apr 16, 2021
Ashley
Stephanie was awesome! She answered all of our questions, kept us updated and informed, and got us the best loan possible for our first home... Read More
on Zillow, Apr 04, 2021
Mandy
Stephanie has been absolutely fantastic throughout this entire process! From day one, she explained everything in great detail; what to expe... Read More
on Zillow, Feb 24, 2021
melaniev
Steph is LITERALLY the best. She is always on top of the work. Well organized. GREAT communication and transparency. And she is SO friendly,... Read More
on Reach150, Feb 23, 2021
Jenna
Having other lenders brush my partner and I off before, being connected with Steph I did not have high hopes for getting into our first home... Read More
on Zillow, Feb 23, 2021
Jenna
We could not be happier with the ease that Steph provided throughout the entire loan process for our first home. When other lenders were har... Read More
on Zillow, Feb 09, 2021
melsmassagecmt
Being a solo-entrepreneur massage therapist and mother of two school age children during a pandemic has changed the cash flow in our family.... Read More
on Reach150, Feb 09, 2021
Melissa
Being a solo-entrepreneur massage therapist and mother of two school age children during a pandemic has changed the cash flow in our family.... Read More
on Zillow, Nov 19, 2020
Riz
Stephanie impressed me from the very first time I spoke to her over the phone. I got in contact after one of my neighbours recomended her, I... Read More
on Our Website, Nov 17, 2020
Katee
Stephanie is awesomesauce! Not only do she help us from step (-1) she also kept us updated every step of the way!!! The hardest part of our ... Read More
on Zillow, Nov 16, 2020
Mandy
I can't express how wonderful Stephanie has been through this process! From the very first conversation we had, she was so nice and helpful.... Read More
on Zillow, Nov 05, 2020
Chris
Stephanie is by far the best of the best in the loan business. I can't think of anything else that she could have done to make the entire pr... Read More
on Our Website, Oct 21, 2020
Thomas
Extremely well-organized and very pleasant to work with. Always kept us up-to-date regarding the status of our loan. Got us a great rate. ... Read More
on Our Website, Oct 20, 2020
Gerardo
We had the best experience with Stephanie and look forward to continuing to work with her in our home buying journey.
on Our Website, Oct 13, 2020
Adam
Stephanie was fantastic, always keeping us in the loop and letting us know our options and deadlines. Will recommend to all friends and fami... Read More
on Zillow, Aug 24, 2020
Nancy
Stephanie Hertel did an amazing job with our recent home loan. She's extremely thorough and consistently kept us informed of every step. Ste... Read More
on Zillow, Aug 11, 2020
jjcalfan3
This is the 3rd loan Stephanie has done for us. Great personal service, almost feels like she is part of the family! If you have any mortgag... Read More
on Zillow, Jul 20, 2020
spencerjames77
In 2020, things outside the home buying experience were terrible so when obstacles starting coming up in our home buying we thought in was p... Read More
on Zillow, Jul 02, 2020
happyfirsthome
Working with Stephanie was great! She was very communicative and answered all our questions. Covid could have made things complicated, but s... Read More
on Zillow, Jun 20, 2020
Rich
Stephanie has handled refinances for us before My wife and I are ALWAYS extremely happy with her She is totally professional always gets bac... Read More
on Zillow, Jun 16, 2020
krow789
You will definitely want Stephanie on your home buying team! she is a great loan officer and im so happy with everything she did for my fami... Read More
on Zillow, Apr 15, 2020
linda
Stephanie Hertel was amazing as she got us through our refinance in the middle of the Shelter in Place mandate. As things in the banking wor... Read More
on Reach150, Apr 15, 2020
Linda
Stephanie was amazing as she got us through our refinance in the middle of the Shelter in Place mandate. As things in the banking world were... Read More
on Reach150, Mar 27, 2020
Ron
Stephanie worked on my 3rd loan, she is the best for the following reasons: She cares, she is honest, works hard getting everything approved... Read More
on Reach150, Mar 10, 2020
Michelle
Stephanie is organized, well versed in her field, gives you all your options, and walks you through the process. She makes it look easy, eve... Read More
on Reach150, Jan 13, 2020
Austin
I cannot give enough positive praise about Steph! I've gone through 3 transactions with her and each one has been a breeze because she takes... Read More
on Zillow, Dec 30, 2019
Eliana
Stephanie is amazing. This is our second time going through Stephanie and the customer service and genuine assistance is like a breath of fr... Read More
on Our Website, Dec 29, 2019
Eliana
Stephanie is amazing. This is our second time going through Stephanie and the customer service and genuine assistance is like a breath of fr... Read More
on Reach150, Dec 29, 2019
Eliana
Stephanie is amazing. This is our second time going through Stephanie and the customer service and genuine assistance is like a breath of fr... Read More
on Zillow, Nov 25, 2019
L.
We worked with Stephanie when we purchased our home a few years ago. We were so happy with her work, so we also worked with her on our home ... Read More
on Reach150, Nov 08, 2019
Elise
During a recent transaction, Stephanie helped a client of mine buy her first home. Her dedication to the details and experience made it a sm... Read More
on Reach150, Oct 17, 2019
Lamont
I appreciate Stephanie's due diligence to get the job done. I believe what will continue to set her apart will be her willingness to do what... Read More
on Zillow, Sep 24, 2019
Nicolle
Stephane was with me for nearly a year as I searched for a home and kept me informed each step. She went above and beyond when odd situation... Read More
on Zillow, Aug 12, 2019
hairby
I recently was able to purchase my first home and it’s because of Stephanie and my team that made it happen. Stephanie is on it!!!! She is... Read More
on Reach150, Aug 02, 2019
Carla
Stephanie rocks! It's so very important to have a great lender.. it can make or break a deal. Stephanie is one that you can most certainly c... Read More
on Zillow, Jul 12, 2019
adamkorynta
Stephanie was extremely professional and knowledgeable, open and communicative and guided us through the entire home buying experience. She ... Read More
on Reach150, Jun 01, 2019
Tristan
Stephanie helped my wife and I get a good loan for our first home. She was very responsive, knowledgeable, transparent, friendly, patient, a... Read More
on Reach150, May 04, 2019
Michelle
Stephanie is amazing. She explains the process well, communicates updates often, and is well organized. Highly recommend!
on Reach150, May 01, 2019
Edward and Debra
She did a Fantastic job on our loan. She went above and beyond for us sticking with us in a very difficult and year long situation. Without ... Read More
on Zillow, Apr 24, 2019
shaylinburkeland
Stephanie was absolutely phenomenal to work with. I will be referring friends and family to her! Thanks Stephanie for making our journey int... Read More
on Zillow, Apr 24, 2019
Tristan7938201830201
Stephanie helped my wife and I get a good loan for our first home. She was very responsive, knowledgeable, transparent, friendly, patient, a... Read More
on Reach150, Apr 16, 2019
Tanya
Stephanie was absolutely wonderful. She explained the whole process to my clients they feel very comfortable with her. We were able to remov... Read More
on Reach150, Feb 20, 2019
Michelle
Stephanie was in constant communication with me throughout the deal and was extremely professional.
on Facebook, Feb 09, 2019
Leslie
Where do I begin!????? Prompt Knowledgeable Professional Thorough Honest Humble Caring Stephanie doesn’t take the ‘easy’ way! More spe... Read More
on Facebook, Feb 01, 2019
Sandy
Stephanie is awesome! We've just begun my loan process and I had some challenges that I thought would definitely stand in my way but she is ... Read More
on Zillow, Dec 09, 2018
altreality
Stephanie helped us purchase our home at the beginning of 2018 and we couldn't be happier. She was always fast to return calls and made sure... Read More
on Facebook, Dec 09, 2018
Jeremy
We bought our house at the beginning of 2018 and Stephanie was awesome! She explained everything (multiple times if necessary) and made sure... Read More
on Zillow, Dec 06, 2018
zuser20170511141612609
From start to finish; Stephanie was a star during my first home purchasing process. I had a lot of questions, like a LOT, and I needed her t... Read More
on Facebook, Nov 21, 2018
Kathy
Stephanie is amazing — intelligent, knowledgeable about the process, professional and so helpful. She completed a new construction loan wi... Read More
on Facebook, Oct 16, 2018
Leah
Stephanie is my go-to lender ~ she stays focused on the client’s best interest. She has great resources. She’s well-versed on the latest... Read More
on Facebook, Sep 04, 2018
Kristine Bullard
Stephanie is the best!! She helped us refinance through some bad luck (job lay off) at the end of our first try. And a very very stressful m... Read More
on Facebook, Aug 27, 2018
Tina
I worked with Stephanie during the process of buying my first home. Stephanie provides the best service and helps explain the process with a... Read More
on Reach150, Jul 27, 2018
Jami
Stephanie is amazing. She is so great with communication. She keeps my clients and myself up to date with every step of the transaction. I h... Read More
on Reach150, Jul 17, 2018
Medwin
With so many moving parts in a real estate transaction, you need everybody to do their job. Stephanie was a breath of fresh air, she updated... Read More
on Zillow, Jul 03, 2018
fcaravalho80
Stephanie was Great to work with. I've refinanced several times over the years and I have never had such an easy experience. She is so smart... Read More
on Facebook, May 25, 2018
Kenneth
Thank you Stephanie Hertel for the wonderful experience. Me and my family didnt know anything about buying a house and within two months she... Read More
on Reach150, May 24, 2018
Anonymous
What a refreshing relief. Without a doubt, for me Ms. Hertel is an asset to company, and represents American Pacific Mortgage Company in the... Read More
on Reach150, May 24, 2018
Anonymous
She has the ability to employ an unusual combination that is lacking in today�s business environment.
on Reach150, May 24, 2018
Anonymous
I have had the recent pleasure to work with her on my mortgage loan.
on Reach150, May 24, 2018
Anonymous
Stephanie, I believe, has the very rare skill of being professional and adding a personal touch element to business matters.
on Reach150, May 21, 2018
Regina
This is a letter of commendation for Ms. Stephanie Hertel, Loan Officer.
on Facebook, May 15, 2018
Eliana
Stephanie helped us with our first loan. She was so informative and open about the process. She made it seem so easy to purchase a home. I w... Read More
on Zillow, May 05, 2018
cnhannon1
I worked with Stephanie during the process of buying my first home. Stephanie provides the best service and helps explain the process with a... Read More
on Zillow, May 04, 2018
zuser20171010144529143
If you would like to be informed of how your Real Estate loans work and how your credit score can help or hurt your chances of buying a home... Read More
on Trulia, May 03, 2018
zuser20171010144529143
Stephanie Hertel If you would like to be informed of how your Real Estate loans work and how your credit score can help or hurt your chances... Read More
on Facebook, May 03, 2018
Andrew
If you would like to be informed of how your Real Estate loans work and how your credit score can help or hurt your chances of buying a home... Read More
on Facebook, Feb 12, 2018
Sharon
Stephanie helped us with 2 loans, one to buy the house I grew up in and one to refinance. Even with all the walls we ran into, she always fo... Read More
on Facebook, Feb 07, 2018
Paige
on Zillow, Feb 07, 2018
lizzylizzy
Stephanie helped me with two loans. One refi for my home that I used to for a down payment on an second loan for an investment property. Nee... Read More
on Trulia, Feb 06, 2018
lizzylizzy
Great agent Stephanie helped me with two loans. One refi for my home that I used to for a down payment on an second loan for an investment p... Read More
on Reach150, Oct 31, 2017
Teena
Stephanie is very professional, knowledgeable and she is excellent at what she does. Her answers were always thorough. She has a great habut... Read More
on Reach150, Oct 05, 2017
Sandy
I've been working with Stephanie since 2014 when I bought my first home in Sacramento. Staphnie goes above and beyond for her clients. It wa... Read More
on Reach150, Sep 08, 2017
Teresa
Stephanie was not only professional, understanding and supportive, but she also made a referral that saved me over $1200 a year in insurance... Read More
on Reach150, Sep 08, 2017
Daniel
Stephanie went above and beyond on multiple occasions in order to make the refinancing experience easier for me. I got a lower APR, I am sav... Read More
on Reach150, Jul 21, 2017
Jazmyn
Stephanie went above and beyond her job description to ensure that we had a great home buying experience and continued to offer advice and s... Read More
on Reach150, Jul 12, 2017
Amber
Stephhanie was always in communication with us. We always knew where things were. even when things changed she presented a solition and gave... Read More
on Reach150, Mar 17, 2017
Michelle
Stephanie goes above and beyond. Not only is she organized, but when we had a unique situation while purchasing our house she gave us all th... Read More
on Reach150, Mar 16, 2017
Erica
clear communication, responding to weekend and evening inquiries, overall great service.
on Reach150, Feb 06, 2017
Scarlet
Stephanie was very pleasant, knowledgable, professional and thorough. She kept me informed throughout the entire process.
on Reach150, Feb 01, 2017
Brianna
Absolutely amazing from the start. The communication, follow through, knowledge and the friendliness that was shared with me throughout the ... Read More