Stephanie Hertel Profile Picture

Stephanie Hertel

NMLS #920930

Loan Officer

City

Roseville

Language

English

Licensed In

California

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Stephanie's Bio

NMLS #920930
Loan Officer

My background in the industry goes back to my very first job as a receptionist for a major real estate company at age 16. Working alongside real estate agents and customers alike, I got my first taste of the American Dream of Home-Ownership and knew I wanted more. Not long after, I took a second job as a receptionist for a mortgage company and began to see this dream from another angle that prompted me to purchase my first home. After that, I knew that I wanted to help others feel the sense of accomplishment and pride that came with owning a home — moreover, I knew that I had a unique perspective that I could use to the benefit of my customers’ experience.

Customer experience and education is my #1 priority; honing in on individual goals, both short and long term, to ensure that all appropriate options are explored, so I can help find a competitive financial solution that meets those needs. Taking that solution and seeing it through to closing with constant communication and setting appropriate expectations is how those priorities are accomplished.

My goal is to form trusted relationships that will last far beyond the end of any one particular transaction; I work to impact the lives of families in and around my community to become a future resource not just for them, but for their friends and families as well. I love what I do, and you can feel that when you work with me!

View Testimonials

Testimonials

5 ★ on Our Website, Oct 21, 2020

Thomas

Extremely well-organized and very pleasant to work with. Always kept us up-to-date regarding the status of our loan. Got us a great rate. ... Read More

5 ★ on Our Website, Oct 20, 2020

Gerardo

We had the best experience with Stephanie and look forward to continuing to work with her in our home buying journey.

5 ★ on Our Website, Oct 13, 2020

Adam

Stephanie was fantastic, always keeping us in the loop and letting us know our options and deadlines. Will recommend to all friends and fami... Read More

5 ★ on Zillow, Aug 24, 2020

Nancy

Stephanie Hertel did an amazing job with our recent home loan. She's extremely thorough and consistently kept us informed of every step. Ste... Read More

5 ★ on Zillow, Aug 11, 2020

jjcalfan3

This is the 3rd loan Stephanie has done for us. Great personal service, almost feels like she is part of the family! If you have any mortgag... Read More

5 ★ on Zillow, Jul 20, 2020

spencerjames77

In 2020, things outside the home buying experience were terrible so when obstacles starting coming up in our home buying we thought in was p... Read More

5 ★ on Zillow, Jul 02, 2020

happyfirsthome

Working with Stephanie was great! She was very communicative and answered all our questions. Covid could have made things complicated, but s... Read More

5 ★ on Zillow, Jun 20, 2020

Rich

Stephanie has handled refinances for us before My wife and I are ALWAYS extremely happy with her She is totally professional always gets bac... Read More

5 ★ on Zillow, Jun 16, 2020

krow789

You will definitely want Stephanie on your home buying team! she is a great loan officer and im so happy with everything she did for my fami... Read More

5 ★ on Zillow, Apr 15, 2020

linda

Stephanie Hertel was amazing as she got us through our refinance in the middle of the Shelter in Place mandate. As things in the banking wor... Read More

5 ★ on Reach150, Apr 15, 2020

Linda

Stephanie was amazing as she got us through our refinance in the middle of the Shelter in Place mandate. As things in the banking world were... Read More

5 ★ on Reach150, Mar 27, 2020

Ron

Stephanie worked on my 3rd loan, she is the best for the following reasons: She cares, she is honest, works hard getting everything approved... Read More

5 ★ on Reach150, Mar 10, 2020

Michelle

Stephanie is organized, well versed in her field, gives you all your options, and walks you through the process. She makes it look easy, eve... Read More

5 ★ on Reach150, Jan 13, 2020

Austin

I cannot give enough positive praise about Steph! I've gone through 3 transactions with her and each one has been a breeze because she takes... Read More

5 ★ on Zillow, Dec 30, 2019

Eliana

Stephanie is amazing. This is our second time going through Stephanie and the customer service and genuine assistance is like a breath of fr... Read More

5 ★ on Our Website, Dec 29, 2019

Eliana

Stephanie is amazing. This is our second time going through Stephanie and the customer service and genuine assistance is like a breath of fr... Read More

5 ★ on Reach150, Dec 29, 2019

Eliana

Stephanie is amazing. This is our second time going through Stephanie and the customer service and genuine assistance is like a breath of fr... Read More

5 ★ on Zillow, Nov 25, 2019

L.

We worked with Stephanie when we purchased our home a few years ago. We were so happy with her work, so we also worked with her on our home ... Read More

5 ★ on Reach150, Nov 08, 2019

Elise

During a recent transaction, Stephanie helped a client of mine buy her first home. Her dedication to the details and experience made it a sm... Read More

5 ★ on Reach150, Oct 17, 2019

Lamont

I appreciate Stephanie's due diligence to get the job done. I believe what will continue to set her apart will be her willingness to do what... Read More

5 ★ on Zillow, Sep 24, 2019

Nicolle

Stephane was with me for nearly a year as I searched for a home and kept me informed each step. She went above and beyond when odd situation... Read More

5 ★ on Zillow, Aug 12, 2019

hairby

I recently was able to purchase my first home and it’s because of Stephanie and my team that made it happen. Stephanie is on it!!!! She is... Read More

5 ★ on Reach150, Aug 02, 2019

Carla

Stephanie rocks! It's so very important to have a great lender.. it can make or break a deal. Stephanie is one that you can most certainly c... Read More

5 ★ on Zillow, Jul 12, 2019

adamkorynta

Stephanie was extremely professional and knowledgeable, open and communicative and guided us through the entire home buying experience. She ... Read More

5 ★ on Reach150, Jun 01, 2019

Tristan

Stephanie helped my wife and I get a good loan for our first home. She was very responsive, knowledgeable, transparent, friendly, patient, a... Read More

5 ★ on Reach150, May 04, 2019

Michelle

Stephanie is amazing. She explains the process well, communicates updates often, and is well organized. Highly recommend!

5 ★ on Reach150, May 01, 2019

Edward and Debra

She did a Fantastic job on our loan. She went above and beyond for us sticking with us in a very difficult and year long situation. Without ... Read More

5 ★ on Zillow, Apr 24, 2019

shaylinburkeland

Stephanie was absolutely phenomenal to work with. I will be referring friends and family to her! Thanks Stephanie for making our journey int... Read More

5 ★ on Zillow, Apr 24, 2019

Tristan7938201830201

Stephanie helped my wife and I get a good loan for our first home. She was very responsive, knowledgeable, transparent, friendly, patient, a... Read More

5 ★ on Reach150, Apr 16, 2019

Tanya

Stephanie was absolutely wonderful. She explained the whole process to my clients they feel very comfortable with her. We were able to remov... Read More

5 ★ on Reach150, Feb 20, 2019

Michelle

Stephanie was in constant communication with me throughout the deal and was extremely professional.

on Facebook, Feb 09, 2019

Leslie

Where do I begin!????? Prompt Knowledgeable Professional Thorough Honest Humble Caring Stephanie doesn’t take the ‘easy’ way! More spe... Read More

on Facebook, Feb 08, 2019

Rich

Excellent service 5 stars all the way!!!

on Facebook, Feb 01, 2019

Sandy

Stephanie is awesome! We've just begun my loan process and I had some challenges that I thought would definitely stand in my way but she is ... Read More

5 ★ on Zillow, Dec 09, 2018

altreality

Stephanie helped us purchase our home at the beginning of 2018 and we couldn't be happier. She was always fast to return calls and made sure... Read More

on Facebook, Dec 09, 2018

Jeremy

We bought our house at the beginning of 2018 and Stephanie was awesome! She explained everything (multiple times if necessary) and made sure... Read More

5 ★ on Zillow, Dec 06, 2018

zuser20170511141612609

From start to finish; Stephanie was a star during my first home purchasing process. I had a lot of questions, like a LOT, and I needed her t... Read More

on Facebook, Nov 21, 2018

Kathy

Stephanie is amazing — intelligent, knowledgeable about the process, professional and so helpful. She completed a new construction loan wi... Read More

on Facebook, Oct 16, 2018

Leah

Stephanie is my go-to lender ~ she stays focused on the client’s best interest. She has great resources. She’s well-versed on the latest... Read More

5 ★ on Facebook, Sep 04, 2018

Kristine Bullard

Stephanie is the best!! She helped us refinance through some bad luck (job lay off) at the end of our first try. And a very very stressful m... Read More

on Facebook, Aug 27, 2018

Tina

I worked with Stephanie during the process of buying my first home. Stephanie provides the best service and helps explain the process with a... Read More

on Facebook, Aug 20, 2018

Terry

professional service with a smile

5 ★ on Reach150, Jul 27, 2018

Jami

Stephanie is amazing. She is so great with communication. She keeps my clients and myself up to date with every step of the transaction. I h... Read More

5 ★ on Reach150, Jul 17, 2018

Medwin

With so many moving parts in a real estate transaction, you need everybody to do their job. Stephanie was a breath of fresh air, she updated... Read More

5 ★ on Zillow, Jul 03, 2018

fcaravalho80

Stephanie was Great to work with. I've refinanced several times over the years and I have never had such an easy experience. She is so smart... Read More

5 ★ on Facebook, May 25, 2018

Kenneth

Thank you Stephanie Hertel for the wonderful experience. Me and my family didnt know anything about buying a house and within two months she... Read More

on Reach150, May 24, 2018

Anonymous

What a refreshing relief. Without a doubt, for me Ms. Hertel is an asset to company, and represents American Pacific Mortgage Company in the... Read More

on Reach150, May 24, 2018

Anonymous

Thank you Stephanie �Job Well Done�.

on Reach150, May 24, 2018

Anonymous

She has the ability to employ an unusual combination that is lacking in today�s business environment.

on Reach150, May 24, 2018

Anonymous

I have had the recent pleasure to work with her on my mortgage loan.

on Reach150, May 24, 2018

Anonymous

Stephanie, I believe, has the very rare skill of being professional and adding a personal touch element to business matters.

5 ★ on Reach150, May 21, 2018

Regina

This is a letter of commendation for Ms. Stephanie Hertel, Loan Officer.

5 ★ on Facebook, May 15, 2018

Eliana

Stephanie helped us with our first loan. She was so informative and open about the process. She made it seem so easy to purchase a home. I w... Read More

5 ★ on Zillow, May 05, 2018

cnhannon1

I worked with Stephanie during the process of buying my first home. Stephanie provides the best service and helps explain the process with a... Read More

5 ★ on Zillow, May 04, 2018

zuser20171010144529143

If you would like to be informed of how your Real Estate loans work and how your credit score can help or hurt your chances of buying a home... Read More

on Direct Feedback, May 03, 2018

Andy

I have submitted two reviews so far. Thank you. 😊

5 ★ on Trulia, May 03, 2018

zuser20171010144529143

Stephanie Hertel If you would like to be informed of how your Real Estate loans work and how your credit score can help or hurt your chances... Read More

5 ★ on Facebook, May 03, 2018

Andrew

If you would like to be informed of how your Real Estate loans work and how your credit score can help or hurt your chances of buying a home... Read More

5 ★ on Facebook, Feb 12, 2018

Sharon

Stephanie helped us with 2 loans, one to buy the house I grew up in and one to refinance. Even with all the walls we ran into, she always fo... Read More

5 ★ on Facebook, Feb 07, 2018

Paige

5 ★ on Zillow, Feb 07, 2018

lizzylizzy

Stephanie helped me with two loans. One refi for my home that I used to for a down payment on an second loan for an investment property. Nee... Read More

5 ★ on Trulia, Feb 06, 2018

lizzylizzy

Great agent Stephanie helped me with two loans. One refi for my home that I used to for a down payment on an second loan for an investment p... Read More

5 ★ on Reach150, Oct 31, 2017

Teena

Stephanie is very professional, knowledgeable and she is excellent at what she does. Her answers were always thorough. She has a great habut... Read More

5 ★ on Reach150, Oct 05, 2017

Sandy

I've been working with Stephanie since 2014 when I bought my first home in Sacramento. Staphnie goes above and beyond for her clients. It wa... Read More

5 ★ on Reach150, Sep 08, 2017

Teresa

Stephanie was not only professional, understanding and supportive, but she also made a referral that saved me over $1200 a year in insurance... Read More

5 ★ on Reach150, Sep 08, 2017

Daniel

Stephanie went above and beyond on multiple occasions in order to make the refinancing experience easier for me. I got a lower APR, I am sav... Read More

5 ★ on Reach150, Jul 21, 2017

Jazmyn

Stephanie went above and beyond her job description to ensure that we had a great home buying experience and continued to offer advice and s... Read More

5 ★ on Reach150, Jul 17, 2017

Mark

Wonder Woman!

5 ★ on Reach150, Jul 12, 2017

Amber

Stephhanie was always in communication with us. We always knew where things were. even when things changed she presented a solition and gave... Read More

5 ★ on Reach150, Mar 17, 2017

Michelle

Stephanie goes above and beyond. Not only is she organized, but when we had a unique situation while purchasing our house she gave us all th... Read More

5 ★ on Reach150, Mar 16, 2017

Erica

clear communication, responding to weekend and evening inquiries, overall great service.

5 ★ on Reach150, Feb 06, 2017

Scarlet

Stephanie was very pleasant, knowledgable, professional and thorough. She kept me informed throughout the entire process.

5 ★ on Reach150, Feb 01, 2017

Brianna

Absolutely amazing from the start. The communication, follow through, knowledge and the friendliness that was shared with me throughout the ... Read More

5 ★ on Reach150, Jan 31, 2017

John

Great service and a very quick resolution (30 days) for my refinance!