Testimonials

At Big Valley Mortgage, we strive to provide homeowners old and new with the best service possible. Taking out a home loan can be a stressful process and we aim to limit that stress. We equip Loan Officers with the tools and professional team necessary to best deliver prompt, efficient, and pleasant service. This page contains a collection of customer reviews from people we have proudly served and placed within a new home.

Penny McClure (a.k.a. Loan Mom) and team at Big Valley Mortgage are nothing shy of phenomenal. Even before meeting Penny, our realtor-friend sang her praises, however it was not until my wife and I met Penny, that we realized how truly wonderful she truly is. From the moment that we met, Penny made us feel as though we had come home. She greeted my wife and I with hugs (prior to COVID-19) and warm conversation, then assured us that we were in loving hands. As we sat down in her office, we noticed that Penny had already prepared a home purchase financial plan, choice of financing options and a complimentary bottle of water for both of us. By the time my wife and I left Penny’s office, we felt safe and secure knowing that Penny had all in hand. Throughout the entire process, Penny and team – Shannon McMurray and I’m sure others, promptly responded to every voicemail and email sent, with a caring tone. After the countless hours of diligent and tireless work behind the scenes, Penny and team (while teaming with our stellar realtor – Carla Martin and escrow agent – Kathi McCrum) have paved the way for my wife and I to close escrow yesterday, on our home, sweet home.

Submitted on Facebook by Dana Byrd-Stubblefield on May 16, 2020

BIG shout out to Michelle Cooper out of the Elk Grove office! My husband and I went into this scared of the unknown as first time home buyers. Michelle made us feel comfortable immediately! She was thorough and patient. She took the time and explained even the simplest question and made sure we understood every process before we took the next step. Michelle answered text messages, emails and voicemails almost immediately. With her help we were able to purchase dream home as our first home! she was able to close on time even with a holiday thrown in the mix, j. the middle of a Pandemic. Michelle is a rock star! we will most definitely be her client’s for life.

Submitted on Facebook by Chelsea Goins on July 10, 2020

Beth Bloom was so much help, always gave me multiple options and was lightning quick. She made the whole loan process so easy.

Submitted on Google by Vanessa VCM in July of 2020

I had the opportunity to work with Heather Hunter and her team on my first home purchase. She and her team were patient, informative and easy to work with. The hole buying process is long and difficult, but she made it as painless as possible very accessible and knowledgeable. She’s great!

Submitted on Google by MM Beauty in June of 2020