At Big Valley Mortgage, we strive to provide homeowners old and new with the best service possible. Taking out a home loan can be a stressful process and we aim to limit that stress. We equip Loan Officers with the tools and professional team necessary to best deliver prompt, efficient, and pleasant service. This page contains a collection of customer testimonials and reviews from people we have proudly served and placed within a new home.
Excellent service! The Ramirez team went above and beyond in helping us achieve our goal on owning our first house.
Review by Victor Pulido Salas for Liz Ramirez on 8/4/2022
We received first class service from Penny and her team. We were kept updated on everything with a phone call and email. They were able to get us closed early. It was a great home buying experience.
Review by Randall Arruda for on 8/3/2022
Wonderful team led by Penny. Everyone was very helpful and responsive. They worked miracles for us. We highly recommend Penny to anyone looking for a mortgage.
Review by Lee Ann Eager for on 8/2/2022
Tonya is beyond knowledgeable, attentive, understanding of whatever situation that may arise and is very caring. Her troubleshooting and knowledge of the industry and products available, made my transaction as smooth as one could hope for with the hiccups that arose along the way. Had 100% confidence in her that she would lead me in the right direction.
Review by Germaine Silva for on 8/1/2022
Shiovawn was great! She took the time to make sure things went smoothly.
Review by Timothy Schomberg for Shiovawn M. Carlon on 7/30/2022
Kassi is amazing.
Review by Ruby Trujillo for Kassi Dunn on 7/30/2022
Klare was very helpful and thorough with clarifying any questions I had.
Review by Song Yang for Mai Vue on 7/30/2022
Fast, smooth process.
Review by Thanh Nguyen for Malyna Van Phan on 7/29/2022
Penny is pleasant, professional and quick.
Review by Analilia Fellines for Penny McClure on 7/27/2022
Always promptly returns phone calls. Very knowledgeable. Got results before expected. Can’t say enough how much we appreciate Penny.
Review by Steve Bertino for Penny McClure on 7/26/2022
Overall great experience. Rob was there to help me throughout the whole entire process of purchasing a home and was helpful even after the deal was closed.
Review by Allen Eager for on Rob Popham on 7/26/2022
Smooth as silk.
Review by Adam Redgate for Jeremiah Lesniak on 7/23/2022
Amazing from start to finish!
Review by Tanya Wolfe for Sheryl Verdugo on 7/20/2022
Susan went above and beyond to help us with our loan. She cares deeply for her clients. She will continue to fight for your best interest and is incredibly knowledgeable. It was not an easy process for us but having her on our side helped get us through it. Can’t thank her enough!
Review by Ryan Jones for Susan Swenning on 7/20/2022
The staff was helpful in navigating the loan process and answered all my questions.
Review by Fatima Franco for Sean Krause on 7/20/2022
Review by Edgar Ramirez for Sean Krause on 7/16/2022
Our experience with Sean and his team was amazing! Right from the start he was on top of his fame and helping us out. Everything was smooth and easy with his team. By far the best home buying experience!!
Review by Hung Ly for Sean Krause on 7/16/2022
I loved the way Albert kept a completed and pending list of tasks. Everything moved very quickly. Thanks for all your help Albert!
Review by Daniel Ward for Albert J Gonzales Jr. on 7/15/2022
Armando is an excellent loan officer who takes the time to explain the process. He is knowledgeable and has great communication skills. He makes the process easy with his expertise.
Review by Robin Davis for Armando Avila on 7/15/2022
We had a great experience working with Penny! She is hard-working, professional, and thorough. Everything was completed in a timely manner.The communication and help in getting a loan was excellent.
Review by Bertha Duran-Medina for Penny McClure on 7/12/2022
Armando you did an excellent job, you and all of your team. And I appreciate your time and effort on this matter and I really recommend you to all the people who want to buy a home, thank you. Sincerely your friend Angel Valadez.
Review by Elizabeth Kepler for Armando Avila on 7/12/2022